UX Researcher

Here at Telkomsel, we continue to open up a world of more by enabling digital connectivity, digital platforms, and digital services. Over 29 years of serving the nation, we have consistently implemented the latest broadband technology, including 5G. We keep progressing to enrich our innovative digital solutions, including Mobile Gaming, Digital Entertainment, Digital Lifestyle, Mobile Financial Services, Enterprise Solutions, Fixed Mobile Convergence, and the Internet of Things.

Our company is home to more than 6,100 employees working together to ensure technology implementation fully benefits society. We proudly serve more than 158,4 million customers nationwide, including those in the inner, outermost, and least developed regions.

We aim to continuously deliver new digital technologies to connect and empower more people to create more economic and social opportunities. The challenge is big, but our desire to make a change is even bigger. If you are a change maker, this might be a place where we can make an impact together!

🎨 Job Description

  • Plan and conduct user research studies: This includes interviews, surveys, usability testing, card sorting, tree testing, A/B testing, and other methods.
  • Analyze and synthesize research findings: Identify patterns, trends, and opportunities to improve the user experience.
  • Engage with cross-functional stakeholders: Work with designers, product managers, engineers, and other stakeholders to advocate for user-centered design principles.
  • Develop personas, user journeys, and other artifacts: Communicate research insights effectively and inform design decisions.

🤹🏻 Skills

  • At least a Bachelor's Degree in Information Technology or Human Computer Interaction field, Psychology, Sociology, Anthropology, Business, Statistics, Mathematics, Industrial Engineering.
  • 2 – 5 years of experience as UX researcher.
  • Strong understanding of user-centered design methodologies.
  • Proficiency in research tools and software such as Miro, Qualtrics, NVivo, Atlas.ti.
  • Portfolio showcasing your UX research projects.
  • Prior experience in tech company or research agency will be advantageous.
  • Willingness to be posted across all Telkomsel’s operation area in Indonesia.

🍩 Benefit

Telkomsel

Jakarta
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